Order Issues

Can I change the size, color, or address after placing an order?

To check the status of your order, log into your account where you will see the following order statuses: Unpaid Order: Your order had not yet been paid for. You are able to delete this order and place a new one with the correct information. ...

Can I cancel my order after placing it?

Please log into your account and check your order status. Unpaid order: It’s easy to cancel. Just log into your account and find the order and click “Cancel”....

What privileges does a Wholesaler have?

Wholesalers are able to use products’ details, pictures and size info from bellelily.com....

 

Why didn't i receive my order confirmation E-mail?

If you have not received the confirmation e-mail but you saw the confirmed order number at our site and you have been charged, you can be certain that your order has been successfully processed. You will receive your order without any problems....

How can I check my order status?

Log into your account and go to “My Orders”. You will see the following order statuses: Paid|Preparing: You have paid for this order and we are processing the parcel. Processing time is 1-8 business days. Once the order is paid successfully, you will get an email with order confirmation and details...